Contact information

Last updated: July 30, 2026

MUSEHALO Customer Care

For order support, product questions, returns, shipping assistance, privacy requests, wholesale inquiries, OEM, or customization, contact us by email:

Email: musehalo@outlook.com
Website: https://musehalo-co.com

Please include your order number when contacting us about an existing order. For damaged, defective, missing, or incorrect items, include clear photos or video of the item, parcel, and shipping label where relevant.

We aim to respond within 2 business days. Response times may be longer during weekends, public holidays, product launches, or high-volume periods.

Returns

Do not send returns to the address printed on the parcel or shipping label. Contact us first for approval and the correct return instructions. Unauthorized returns may not be accepted.

Wholesale and partnerships

For wholesale pricing, bulk purchases, OEM, customization, or partnership inquiries, email us with your business name, destination country, products of interest, estimated quantities, and requested timeline.

Legal and privacy requests

For legal notices, intellectual-property concerns, or privacy requests, use the same email address and clearly identify the nature of your request. We may request information needed to verify your identity or authority before processing certain requests.