Shipping policy

Last updated: July 30, 2026

Our Shipping Services

MUSEHALO works with reliable international shipping partners, including DHL, UPS, FedEx, USPS, and other trusted carriers. The carrier and shipping method may vary depending on your location, order size, service selected, and product availability.

Processing and Delivery Times

Orders are normally processed within 1–3 business days after payment is confirmed. Business days do not include weekends or public holidays.

Estimated delivery times after dispatch:

United States

• Standard Shipping: 7–15 business days
• Express Shipping: 3–7 business days

International Orders

• Standard International Shipping: 10–20 business days

These timeframes are estimates, not guaranteed delivery dates. Customs clearance, public holidays, weather, carrier capacity, remote destinations, address issues, or other unexpected events may cause delays. Pre-order, made-to-order, OEM, customized, and wholesale orders may require additional production or preparation time.

Shipping Rates

Shipping charges are calculated based on factors including:

• Package weight and dimensions;
• Shipping method;
• Destination;
• Any special handling requirements.

Available shipping methods and charges will be displayed at checkout whenever possible.

For wholesale or bulk orders, contact our team for a customized shipping solution and quotation. Any approved wholesale free-shipping benefit applies only under the specific written offer and may exclude express shipping, remote destinations, duties, taxes, and special handling.

Warehousing and Fulfillment

MUSEHALO may fulfill orders from different shipping locations depending on inventory availability, product type, and destination. Items in the same order may be shipped separately. If an order is divided into multiple parcels, you may receive more than one tracking number.

Track Your Order

Once your order has shipped, tracking information will be sent to the email address associated with your order. Tracking updates are provided by the carrier and may take time to appear after the shipping label is created.

Customs, Duties, and Taxes

International orders may be subject to import duties, taxes, brokerage fees, or customs charges. Unless checkout or a written agreement states otherwise, these charges are the recipient’s responsibility and are not included in the product or shipping price.

Shipping Address

Please provide a complete and accurate shipping address. Contact us immediately if a correction is needed. We cannot guarantee address changes after fulfillment has started, and additional carrier charges caused by an incorrect or incomplete address may be the customer’s responsibility unless the error was ours.

Lost, Damaged, or Missing Parcels

If your parcel arrives damaged, incomplete, or incorrect, contact us as soon as possible and include your order number, clear photos or video of the parcel and items, and the shipping label. For the fastest carrier investigation, please contact us within 3 calendar days of delivery.

If tracking stops updating or the parcel has not arrived within a reasonable period after the estimated delivery window, contact us so we can review the shipment with the carrier.

Contact Us

For shipping questions or wholesale shipping arrangements, email musehalo@outlook.com and include your order number when applicable.

Last updated: July 30, 2026

This Shipping Policy applies to retail and approved wholesale orders placed through MUSEHALO.

1. Order processing

Orders are processed after payment is successfully authorized. Processing time depends on product availability, order volume, and whether an item is in stock, pre-order, made-to-order, customized, OEM, or part of a wholesale order. Any estimated processing or delivery information shown on the product page, at checkout, in the order confirmation, or in a written wholesale quotation forms part of the order information.

Business days do not include weekends or public holidays. Orders may be delayed if payment, address, customization, or verification information is incomplete.

2. Shipping destinations, methods, and charges

Available destinations, shipping methods, and charges are displayed at checkout when possible. We may be unable to ship certain products to restricted destinations, remote areas, P.O. boxes, or addresses that a carrier cannot verify.

Retail discounts do not automatically include free shipping unless the specific promotion states otherwise. Approved wholesale customers may receive a first-order discount and up to three months of standard free shipping only when that benefit is included in the approved wholesale offer. Wholesale free shipping does not include expedited services, special handling, duties, taxes, or destinations excluded in the written offer.

3. Delivery estimates

Standard delivery is usually estimated at 7–14 business days after the order ships. This transit estimate does not include order processing, pre-order production, customization, or wholesale production time.

Delivery dates and carrier transit times are estimates, not guarantees. Delays may occur because of customs, carrier capacity, weather, holidays, address problems, security checks, or other events outside our reasonable control. Please use the tracking information supplied after shipment for the latest carrier update.

4. Pre-order, custom, and wholesale shipments

Pre-order, OEM, customized, made-to-order, and wholesale orders may have longer processing times and may ship according to a separate written production or delivery schedule. Mixed orders may be held until all items are ready or divided into multiple shipments.

5. Tracking and split shipments

When tracking is available, it will be sent to the email or account associated with the order. An order may arrive in more than one parcel. Separate tracking numbers do not necessarily create additional shipping charges.

6. Shipping address changes

Customers are responsible for providing a complete and accurate delivery address. Contact musehalo@outlook.com immediately if a correction is needed. We cannot guarantee changes after fulfillment begins. Additional carrier charges caused by an incorrect or incomplete address may be the customer’s responsibility unless the error was ours.

7. Customs, duties, and taxes

Import duties, taxes, brokerage fees, and customs charges may apply to international shipments. Unless checkout or a written wholesale agreement expressly states that these charges are included, they are the recipient’s responsibility. Customs procedures may delay delivery.

8. Lost, damaged, or missing parcels

Inspect your parcel promptly. If it arrives damaged, incomplete, or incorrect, contact us as soon as possible with the order number, photos or video of the parcel and items, and the shipping label. For the fastest carrier investigation, please contact us within 3 calendar days of delivery.

If tracking shows no delivery or stops updating for an unusual period, contact us so we can review the shipment with the carrier. Carrier investigations may take time. We will provide the remedy required by applicable law and the circumstances of the shipment.

9. Refused and undeliverable shipments

If a parcel is refused, unclaimed, or returned because of an inaccurate address, failed delivery attempts, unpaid import charges, or another reason not caused by us, any refund will be handled under our Return and Refund Policy and may exclude non-refundable shipping, return-carrier, duty, or handling costs where permitted by law.

10. Contact

For shipping questions, email musehalo@outlook.com and include your order number.

Last updated: July 30, 2026

This Shipping Policy applies to retail and approved wholesale orders placed through MUSEHALO.

1. Order processing

Orders are processed after payment is successfully authorized. Processing time depends on product availability, order volume, and whether an item is in stock, pre-order, made-to-order, customized, OEM, or part of a wholesale order. Any estimated processing or delivery information shown on the product page, at checkout, in the order confirmation, or in a written wholesale quotation forms part of the order information.

Business days do not include weekends or public holidays. Orders may be delayed if payment, address, customization, or verification information is incomplete.

2. Shipping destinations, methods, and charges

Available destinations, shipping methods, and charges are displayed at checkout when possible. We may be unable to ship certain products to restricted destinations, remote areas, P.O. boxes, or addresses that a carrier cannot verify.

Retail discounts do not automatically include free shipping unless the specific promotion states otherwise. Approved wholesale customers may receive a first-order discount and up to three months of standard free shipping only when that benefit is included in the approved wholesale offer. Wholesale free shipping does not include expedited services, special handling, duties, taxes, or destinations excluded in the written offer.

3. Delivery estimates

Delivery dates and carrier transit times are estimates, not guarantees. Delays may occur because of customs, carrier capacity, weather, holidays, address problems, product availability, security checks, or other events outside our reasonable control. Please use the tracking information supplied after shipment for the latest carrier update.

4. Pre-order, custom, and wholesale shipments

Pre-order, OEM, customized, made-to-order, and wholesale orders may have longer processing times and may ship according to a separate written production or delivery schedule. Mixed orders may be held until all items are ready or divided into multiple shipments.

5. Tracking and split shipments

When tracking is available, it will be sent to the email or account associated with the order. An order may arrive in more than one parcel. Separate tracking numbers do not necessarily create additional shipping charges.

6. Shipping address changes

Customers are responsible for providing a complete and accurate delivery address. Contact musehalo@outlook.com immediately if a correction is needed. We cannot guarantee changes after fulfillment begins. Additional carrier charges caused by an incorrect or incomplete address may be the customer’s responsibility unless the error was ours.

7. Customs, duties, and taxes

Import duties, taxes, brokerage fees, and customs charges may apply to international shipments. Unless checkout or a written wholesale agreement expressly states that these charges are included, they are the recipient’s responsibility. Customs procedures may delay delivery.

8. Lost, damaged, or missing parcels

Inspect your parcel promptly. If it arrives damaged, incomplete, or incorrect, contact us as soon as possible with the order number, photos or video of the parcel and items, and the shipping label. For the fastest carrier investigation, please contact us within 3 calendar days of delivery.

If tracking shows no delivery or stops updating for an unusual period, contact us so we can review the shipment with the carrier. Carrier investigations may take time. We will provide the remedy required by applicable law and the circumstances of the shipment.

9. Refused and undeliverable shipments

If a parcel is refused, unclaimed, or returned because of an inaccurate address, failed delivery attempts, unpaid import charges, or another reason not caused by us, any refund will be handled under our Return and Refund Policy and may exclude non-refundable shipping, return-carrier, duty, or handling costs where permitted by law.

10. Contact

For shipping questions, email musehalo@outlook.com and include your order number.